Return & Refund Policy

At Highest Good, we want you to be happy with your order. Because our coffee is roasted fresh and is a perishable product, our return and refund options differ between coffee and non-perishable products.

Coffee & Roasted Beans

Due to the perishable nature of roasted coffee, we are unable to accept returns or exchanges for coffee once an order has been shipped.

Please make sure you carefully check your order before completing your purchase. If you have received the wrong product, your order has arrived damaged, or there is an issue with the quality of your order, please contact us as soon as possible at hello@highestgood.com.au.

We will assess the issue and work with you to find an appropriate resolution.

Nothing in this policy is intended to exclude, restrict or modify any rights you may have under the Australian Consumer Law.

Non-Perishable Products

For non-perishable products such as merchandise and brewing equipment, we accept returns within 30 days of delivery, provided that:

• The item is unused and in its original condition.

• The item is in its original packaging.

• The item is returned with proof of purchase.

• The item is not damaged or altered after delivery.

Please contact us before sending any item back so we can provide return instructions.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or contains an incorrect item, please contact us at hello@highestgood.com.au as soon as possible.

Please include your order number and, where appropriate, photographs of the product and packaging. We will review the issue and determine the appropriate solution, which may include a replacement, repair or refund.

Orders That Have Not Arrived

If your order has not arrived within 10 working days of dispatch, please contact us at hello@highestgood.com.au with your order number.

We will investigate the delivery with the relevant carrier and work with you to resolve the issue.

Refunds

Where a refund is approved, the refund will generally be made to the original payment method used for the purchase.

Processing times may vary depending on your payment provider or financial institution.

Change of Mind

Change-of-mind returns for roasted coffee are not available once the order has shipped due to the perishable nature of the product.

For eligible non-perishable products, change-of-mind returns may be accepted within the 30-day return period, subject to the conditions above.

Australian Consumer Law

Our products come with guarantees that cannot be excluded under the Australian Consumer Law.

This policy does not limit or remove any consumer guarantees, rights or remedies that apply to your purchase under Australian law.