Shipping Policy

We want your Highest Good coffee to reach you as fresh as the day it was roasted. Here's how delivery works.

Delivery Areas

Highest Good currently ships orders within Australia.

At this stage, we do not offer standard international shipping.

If you are located outside Australia and would like to order Highest Good products, please contact us at hello@highestgood.com.au and we will see what options may be available.

Dispatch Times

Orders are typically dispatched within 1–2 business days of purchase.

Orders are processed on business days. Orders placed during weekends, public holidays or periods of unusually high demand may require additional processing time.

Delivery Times

Standard domestic orders typically arrive within approximately 2–10 business days after dispatch.

Delivery times are estimates and are not guaranteed. Actual delivery times may vary depending on your location, carrier delays, public holidays, weather, peak periods and other circumstances outside our control.

Shipping Costs

Standard shipping is:

• Free on orders over $50.

• $10 flat-rate standard shipping on orders under $50.

All shipping prices are in Australian dollars.

Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information.

You can use the tracking number provided by the carrier to monitor the progress of your delivery.

Incorrect Delivery Details

Please carefully check your delivery details before completing your order.

If you have entered an incorrect address or other delivery information, contact us as soon as possible at hello@highestgood.com.au with your order number and the required changes.

If your order has not yet been dispatched, we will do our best to update the information.

Once an order has been dispatched, we may be unable to change the delivery address.

Delayed or Missing Orders

If your order has not arrived within 10 working days of dispatch, please contact us at hello@highestgood.com.au with your order number.

We will investigate the delivery with the relevant carrier and work with you to resolve the issue.

Delivery Issues

If an order arrives damaged or you receive an incorrect product, please contact us as soon as possible.

Where appropriate, please provide photographs of the damaged product and packaging so we can investigate the issue with the carrier or fulfilment provider.

International Shipping

International shipping is not currently offered as a standard service.

If you are located overseas and would like to purchase Highest Good products, contact us at hello@highestgood.com.au and we can discuss whether an alternative shipping arrangement is possible.