Terms of Service

1. Overview

These Terms of Service govern your use of the Highest Good website and your purchase of products from Highest Good.

By using our website or placing an order with us, you agree to these Terms of Service.

In these terms, "Highest Good", "we", "us" and "our" refer to Highest Good. "You" and "your" refer to the person using our website or purchasing our products.

2. Products

We make every effort to ensure that product descriptions, photographs, pricing and other information displayed on our website are accurate.

However, product colours, packaging and presentation may vary slightly from images shown on the website.

Coffee is a natural product, and characteristics such as flavour, aroma, colour and appearance may vary between harvests, origins, roast batches and brewing methods.

3. Orders

When you place an order through our website, you are making an offer to purchase the products selected by you.

Once your order has been received, you will generally receive an order confirmation by email.

We reserve the right to cancel an order where there is an obvious pricing error, stock issue, suspected fraudulent transaction, or other circumstance that prevents us from fulfilling the order.

If we cancel an order after payment has been received, you will be refunded the amount paid for the cancelled order.

4. Pricing

All prices displayed on our website are in Australian dollars (AUD) unless otherwise stated.

We reserve the right to change product prices, promotions and offers at any time. Price changes will not affect orders that have already been accepted and confirmed.

5. Payment

Payment must be successfully processed before an order can be dispatched.

We may use third-party payment providers to securely process payments. We do not intentionally store complete payment card details on our own systems.

6. Shipping

We currently deliver within Australia.

Orders are generally dispatched within 1–2 business days and standard domestic delivery typically takes approximately 2–10 business days after dispatch.

Delivery times are estimates only and may vary depending on the destination, carrier, public holidays, weather, peak periods or other circumstances outside our control.

Please refer to our Shipping Policy for further information.

7. Order Information

You are responsible for ensuring that the delivery address, contact details and other information provided during checkout are accurate.

If you realise that you have entered incorrect information, contact us as soon as possible at hello@highestgood.com.au with your order number.

We will do our best to make changes where an order has not yet been dispatched, but we cannot guarantee that changes can be made after an order has entered fulfilment.

8. Returns and Refunds

Returns and refunds are handled in accordance with our Return & Refund Policy.

Nothing in these Terms of Service excludes or limits any rights or remedies available to consumers under the Australian Consumer Law.

9. Website Use

You agree to use the Highest Good website lawfully and in a manner that does not interfere with the operation, security or availability of the website.

You must not use the website to:

• Engage in unlawful or fraudulent activity.

• Attempt to gain unauthorised access to our systems.

• Interfere with website functionality.

• Upload malicious code or harmful material.

• Copy or reproduce website content without permission.

10. Intellectual Property

Unless otherwise stated, content appearing on this website, including text, photographs, graphics, logos, branding and other materials, belongs to Highest Good or is used with permission.

You must not reproduce, distribute, modify or commercially exploit our website content without our prior written permission.

11. Third-Party Services

Our website may contain links to or integrate with third-party services, websites, payment providers, delivery providers or other platforms.

We are not responsible for the content, availability, policies or practices of third-party services.

12. Limitation of Liability

To the extent permitted by law, Highest Good will not be responsible for loss or damage arising from circumstances outside our reasonable control.

Nothing in these Terms limits or excludes any liability that cannot legally be limited or excluded under Australian law.

13. Changes to These Terms

We may update these Terms of Service from time to time.

Any updated version will be published on this page and will apply from the date it is published.

14. Governing Law

These Terms of Service are governed by the laws of Australia and applicable laws of the state or territory in which Highest Good operates.

15. Contact

If you have any questions regarding these Terms of Service, please contact us at:

Email: hello@highestgood.com.au